We guarantee that the figures of the military historical miniatures offered on this site correspond to a high standard of product quality. Paints used in painting the products are certified for use by children older than 8 years. The alloys used feature a low content of harmful impurities.
We hope that you never have to return the product to us, but when there are problems with the quality of the figures we ask to return the defective product, so we can send you a replacement conditioning unit or refund you the cost of figures excluding the cost of shipping, local taxes and fees.
In case of significant damage of a product in transit, please open the parcel in the presence of carrier and make the act of damage of the packaging and internal content, then we will replace defective products completely at our expense.
If there are minor defects that we have inadvertently missed during pre-shipment inspection and which are not related to inappropriate treatment and care of products, you can contact us within one week of receiving the parcel by e-mail or fax with an explanation of the problem.